Malpractice Policy

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Definitions and Introduction
Malpractice and maladministration are two distinct, but related, concepts. 

In broad terms, maladministration generally covers mistakes or poor process where there has been no intention on the part of the person responsible to do any harm. It may involve some degree of incompetence or ineptitude or may result from carelessness or inexperience.

By contrast, malpractice will generally involve some form of intent. It may also include circumstances where an individual has been negligent or reckless as to the consequences of their actions. 

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BLS+ Training Approved Training Provider aims to meet its obligations when responding to reports of Malpractice and/or Maladministration from all candidates, and others involved in the delivery and assessment of RLSS UK Qualifications, qualifications, and awards.

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How to Report Suspected and Actual Cases of Malpractice and/or Maladministration

We expect that reports will be made as soon as possible after an incident arises, and no later than 5 working days afterwards. We will consider exceptions to this time frame in circumstances where there were valid reasons for not reporting the incident at that time, and the case can still be investigated in a fair manner for all involved.

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All actual or suspected cases of malpractice or maladministration should be put in writing:
BLS+ Training
blsplustraining@gmail.com

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Where possible the report should include: 

• What has/is about to happened 

• Who was involved? 

• Where this happened

• When this happened

 

What will Happen to my Report
All reports will be logged and acknowledge within 10 working days, investigated and where necessary passed through to RLSS UK Qualifications for further review. 

When responding to reports, we aim to:

• Be impartial and non-adversarial 

• Facilitate a full and fair investigation by an independent person or panel, where necessary 

• Address all the points at issue and provide an effective and prompt response

• Respect complainants’ desire for confidentiality

• Treat the report with respect 

• Seek guidance from RLSS UK Qualifications where necessary

• Notify RLSS UK Qualifications where necessary

• Keep complainants informed of the progress of the reports process 

 

Referring Reports 
If the complainant is not happy with the way the report has been handled they should contact a member of RLSS UK Qualifications Compliance Team, the details are as follows:

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RLSS UK Qualifications Contact details
Email: compliance@rlss.org.uk
Telephone: 0300 323 0096

Address     

Royal Life Saving Society 
Red Hill House 
227 London Road 
Worcester
WR5 2JG